Guidepost for appliance repair
Jobs fixed in one trip, and the ones that pull you back. Parts money next to labor money. Warranty checks that pay slow. Callbacks that pay nothing. Guidepost reads it and sends a short note each week.
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In appliance repair the day only fits so many calls, so every second trip for a part, every thin warranty ticket, and every fix that didn’t hold comes straight out of profit. Guidepost reads the trips, the parts, and the money you’re owed together, then flags what’s worth your time this week, in plain English.
A few numbers decide whether a full schedule is a paid one. Guidepost watches them and flags the week one drifts.
Drive out, find a dead pump you don't carry, order it, come back next week. That return trip is a full stop's worth of time on a job you already quoted. Guidepost watches how many jobs take two.
Why the first trip decides the profit →A control board can dwarf the labor line, and supplier prices drift. What you charge for a part sits in one tool; what it cost you sits in another. Guidepost lines them up.
Where the parts money hides →Drive time and diagnosis cap how many calls fit in a day, and a return trip earns nothing new. Guidepost watches completed calls per tech per day, next to the trips that paid nothing.
Why the numbers shift by trade →Going back with the part you ordered was always the plan. Going back because it's still broken is rework: labor paid twice, customer out of patience. Guidepost keeps the two apart and flags when redos creep up.
What callbacks really cost →Manufacturer and home-warranty jobs fill the schedule at set rates, then pay by check, later. A busy month can still be a thin one. Guidepost watches the mix, and who still owes you.
An easy way to chase late invoices →A few examples, not real customers. Two kinds: do it now and worth a look. The dollar amounts come from your own books.
More jobs are taking two trips
First-visit fixes dipped this month, mostly washers, mostly the same pump ordered after the visit. Could be worth a look at what the trucks carry.
A warranty company is past due
Two invoices to one home-warranty company crossed 60 days. A call gets a file moving. Here's who to reach.
Parts margin is thinning
One supplier's prices crept up while your part prices held. A few dollars a part, on most jobs. Here's where it moved; your call on pricing.
Callbacks up on one brand
Still-broken returns have climbed two months running, mostly one brand of dryer. Worth pulling those jobs to see what they share, the model or the part, before it's two more.
Read a full week’s note on the sample digest.
We go deeper on each of these: why the first trip decides the profit, what callbacks cost, chasing late invoices, and the few numbers worth watching.
Not sure how this beats your software’s built-in AI? The compare page lays it out. Prices sit on the pricing page. Run a different trade? See Guidepost by trade.
Easiest on a quick call. The founder connects your tools and shows your first-trip fixes against the jobs that took two, about 20 minutes.